Return Policy

 

At Raeleer, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our return policy is designed to ensure that you are completely satisfied with your purchase while maintaining the integrity of our products.

General Returns

• Customers have a period of 7 calendar days to initiate a return from the date of receipt of the jewelry piece.
• To be eligible for a return, the item must be unused and in the same condition as received.
• The item must be returned in its original packaging to ensure protection during transit.
• A restocking fee of 10% of the item's purchase price will be deducted from the total refund amount.

Refund Process

• Upon receipt of the returned item, it will be inspected to confirm its condition.
• Customers will be notified regarding the status of the return after inspection.
• If the return is approved, a refund will be initiated to the original payment method, minus the applicable restocking fee. The time frame for receiving the credit will depend on the policies of the card issuer.

Shipping Costs

• Customers are responsible for covering their own shipping costs when returning items. Please note that shipping costs are non-refundable.

Exceptions

• This return policy does not apply to custom or made-to-order items, which are specifically crafted for individual customers and are not eligible for return or exchange unless they arrive damaged or defective.

For any inquiries regarding the return process, please contact us at admin@raeleer.com or call us at (680) 218-1151.

This return policy is effective as of July 10, 2024.