First's Earrings in Sterling Silver

Explore Our Hassle-Free Return Policy for Exquisite Fine Jewelry Pieces.

At Raeleer, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our return policy is designed to ensure that you are completely satisfied with your purchase while maintaining the integrity of our products.

General Returns

• Customers have a period of 7 calendar days to initiate a return from the date of receipt of the jewelry piece.
• To be eligible for a return, the item must be unused and in the same condition as received.
• The item must be returned in its original packaging to ensure protection during transit.
• A restocking fee of 10% of the item's purchase price will be deducted from the total refund amount.

Refund Process

• Upon receipt of the returned item, it will be inspected to confirm its condition.
• Customers will be notified regarding the status of the return after inspection.
• If the return is approved, a refund will be initiated to the original payment method, minus the applicable restocking fee. The time frame for receiving the credit will depend on the policies of the card issuer.

Shipping Costs

• Customers are responsible for covering their own shipping costs when returning items. Please note that shipping costs are non-refundable.

Exceptions

• This return policy does not apply to custom or made-to-order items, which are specifically crafted for individual customers and are not eligible for return or exchange unless they arrive damaged or defective.

For any inquiries regarding the return process, please contact us at admin@raeleer.com or call us at (680) 218-1151.

This return policy is effective as of July 10, 2024.

Make sure your jewelry lasts a lifetime.

Fine jewelry represents not only a financial investment but also an emotional connection to significant life events. Proper care and maintenance are essential to preserving the beauty and integrity of these exquisite pieces. The following guidelines provide a comprehensive approach to ensure your jewelry remains in optimal condition.

1. Regular Cleaning

To maintain the luster of your jewelry, it is advisable to clean your pieces regularly. A gentle cleaning solution can be made using warm water and a few drops of mild dish soap. Soak the jewelry for a few minutes, then use a soft-bristled brush to remove any dirt or debris. Rinse thoroughly with clean water and dry with a soft cloth. This method is suitable for most metals and gemstones.

2. Storage Practices

Proper storage is crucial in preventing scratches and tangles. Store each piece of jewelry separately in a soft pouch or a lined jewelry box. Avoid placing multiple items in direct contact with each other, as this can lead to damage. For necklaces, consider using hooks or a dedicated necklace organizer to prevent knots.

3. Avoiding Harsh Chemicals

Exposure to harsh chemicals can tarnish or damage fine jewelry. It is advisable to remove jewelry before using cleaning products, swimming in chlorinated pools, or applying lotions and perfumes. Additionally, avoid wearing jewelry while engaging in activities that may expose it to excessive dirt or impact.

4. Professional Maintenance

For intricate pieces or those with delicate settings, it is recommended to seek professional cleaning and maintenance at least once a year. Jewelers can inspect for loose stones, worn prongs, and other potential issues that may require attention. Regular professional maintenance can extend the life of your jewelry significantly.

5. Special Considerations for Specific Materials

Certain materials require additional care. For example, pearls and opals are softer gemstones that can be easily scratched. These should be cleaned with a damp cloth and stored away from other jewelry. Additionally, gold and silver can tarnish over time; using a specialized polishing cloth can help restore their shine.

6. Handling with Care

When wearing your jewelry, handle it with care. Avoid pulling or tugging on pieces, especially those with delicate chains or settings. Be mindful of the environments in which you wear your jewelry, as certain activities may pose a risk of damage.

By following these guidelines, you can ensure that your fine jewelry remains a cherished part of your collection for years to come. Proper care not only enhances the aesthetic appeal of your pieces but also preserves their sentimental value.